Elevating Social Engagement for AC Hotel Charlotte Ballantyne

Overview of Project

AC Hotel Charlotte Ballantyne, a premium hotel destination in South Charlotte, sought to strengthen its social media presence across Instagram, Facebook, and LinkedIn. While the hotel had an existing following, engagement was low, and content lacked consistent storytelling that reflected the hotel’s lifestyle experience, team, and amenities.

Crimson Park Digital was engaged to refine the social content strategy, implement a cross-platform approach, and deliver measurable growth in followers, engagement, and impressions.

Services:

The Solution

Strategic Content Planning

We developed a social media content calendar to balance lifestyle storytelling, guest experience highlights, and team members. By identifying high-performing topics such as remote work amenities, seasonal offerings, and local collaborations, we built posts and Reels that resonated more effectively with their target audiences.

Engagement-Driven Creative

Posts were designed with compelling visuals, clear captions, and hashtag strategies to maximize reach. Reels featured behind-the-scenes content, lifestyle moments, and team spotlights to encourage shares, saves, and interactions.

Audience Alignment

Messaging was refined to align with the hotel’s upscale, experience-driven brand while appealing to local professionals and travelers. This improved both engagement and follower loyalty across platforms.

Data-Backed Optimization

Performance metrics—engagement rate, impressions, interactions—were monitored closely to identify top-performing content and refine posting strategies in real time.

Results

Through strategic content planning, audience-focused messaging, and an emphasis on lifestyle storytelling, AC Hotel Charlotte Ballantyne achieved significant growth across Instagram, Facebook, and LinkedIn. Engagement increased dramatically, Reels drove exponential reach and interactions, and cross-platform consistency strengthened the hotel’s social presence. The approach not only expanded the audience but also deepened connections with followers, highlighting the hotel’s unique experiences, team, and local community.

+46% LinkedIn follower growth

Engagement rate increased 3x on Instagram

Instagram impressions up +7,600%

Total interactions across platforms increased by +123%

Social Media Marketing at a Glance

At Crimson Park Digital, we help brands harness social media to build community, tell their story, and drive measurable results. From strategic planning and creative production to platform-specific optimization, we focus on content that resonates with your audience and supports long-term growth.

Ready to see your hospitality brand flourish on social media?

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